Terms & Conditions

Effective Date: April 29, 2026 Last Updated: April 29, 2026

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Article 1. General Provisions

1. These Terms and Conditions ("Terms") govern the use of the e-commerce services ("Services") provided by The Better Labs Inc. ("Company," "we," "us") through its website located at [Website URL] ("Website").

2. By accessing or using the Website, you ("Customer," "User") agree to be bound by these Terms. If you do not agree, please discontinue use of the Website immediately.

3. The Company reserves the right to amend these Terms at any time. Any changes will be announced on the Website at least 7 days prior to taking effect. Continued use of the Website after such notice constitutes acceptance of the revised Terms.

 

Article 2. Definitions

• "Member" refers to a user who has registered an account on the Website.

• "Non-member" refers to a user who uses the Website without registering.

• "Order" refers to a request submitted by a Customer to purchase goods or services listed on the Website.

• "Seller" refers to The Better Labs Inc. or any third-party vendor offering products through the Website.

 

Article 3. Membership Registration

1. Membership is established when a user completes the registration form and the Company approves the application.

2. Users must provide accurate, current, and complete information during registration.

3. One individual may hold only one membership account. Duplicate accounts may be terminated without notice.

4. The Company may refuse or revoke membership in the following cases:

   • Use of a false name or another person's identity

   • Providing false or inaccurate information

   • Prior violation of these Terms

 

Article 4. Management of Account Information

1. Members are solely responsible for maintaining the confidentiality of their account credentials (ID and password).

2. Members may not share, transfer, or allow third-party use of their account.

3. The Company shall not be held liable for any damages arising from unauthorized use of an account due to a Member's negligence.

4. Members must notify the Company immediately upon becoming aware of any unauthorized use of their account.

 

Article 5. Orders and Purchase Agreement

1. A purchase agreement is formed when a Customer submits an Order and receives confirmation from the Company.

2. The Company reserves the right to cancel or refuse an Order in the following circumstances:

   • The ordered item is out of stock

   • Payment cannot be verified or is declined

   • The Order contains false or fraudulent information

   • A technical or pricing error occurred on the Website

3. The Company will notify the Customer promptly in the event of any Order cancellation.

 

Article 6. Payment

1. Customers may pay for Orders using the payment methods made available on the Website, including but not limited to credit/debit cards, bank transfers, and digital wallets.

2. All prices displayed on the Website are inclusive of applicable taxes unless otherwise stated.

3. The Better Labs Inc. uses a licensed payment gateway to process transactions securely. Payment information is not stored by the Company.

4. In the event of a payment dispute, Customers should contact the Company's customer support team directly.

 

Article 7. Shipping and Delivery

1. Orders will be processed and shipped within 5 business days of payment confirmation.

2. Estimated delivery times are provided for reference only and are not guaranteed.

3. The Better Labs Inc. shall not be held responsible for delays caused by circumstances beyond its control, including but not limited to natural disasters, carrier delays, or customs processing.

4. Risk of loss or damage to products passes to the Customer upon delivery to the designated shipping address.

 

Article 8. Returns, Refunds, and Exchanges

1. Customers may request a return or exchange within 7 days of receiving their order, provided the item is:

   • Unused and in its original condition

   • In the original packaging with all tags attached

2. The following items are non-returnable:

   • Perishable goods

   • Digital products or downloadable content

   • Customized or personalized items

   • Items marked as final sale

3. Refunds will be processed within 7 business days of the Company receiving and inspecting the returned item.

4. Return shipping costs are the responsibility of the Customer unless the return is due to a Company error or a defective product.

 

Article 9. Intellectual Property

1. All content on the Website, including but not limited to text, images, logos, graphics, and software, is the exclusive property of The Better Labs Inc. or its licensors and is protected by applicable intellectual property laws.

2. Customers may not reproduce, distribute, modify, or create derivative works of any content without prior written consent from the Company.

 

Article 10. Prohibited Activities

Customers agree not to engage in any of the following:

• Using the Website for any unlawful purpose

• Impersonating any person or entity

• Interfering with or disrupting the Website's infrastructure

• Uploading or transmitting malicious code or harmful content

• Engaging in fraudulent transactions or chargebacks

• Scraping or collecting data from the Website without authorization

 

Article 11. Limitation of Liability

1. The Better Labs Inc. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use the Website or its Services.

2. The Company's total liability to any Customer for any claim arising from these Terms shall not exceed the total amount paid by the Customer for the relevant Order.

3. The Company does not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

 

Article 12. Privacy Policy

The Better Labs Inc. collects, uses, and protects Customer personal information in accordance with its Privacy Policy, which is incorporated into these Terms by reference and available at [Privacy Policy URL].

 

Article 13. Governing Law and Dispute Resolution

1. These Terms shall be governed by and construed in accordance with the laws of South Korea.

2. Any disputes arising under these Terms shall first be attempted to be resolved through good-faith negotiation between the parties.

3. If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of Seoul.

 

Article 14. Contact Information

For any questions or concerns regarding these Terms, please contact us:

• Company Name: The Better Labs Inc.

• Address: 15, Suji-ro 489beon-gil, Suji-gu, Yongin-si, Gyeonggi-do, Republic of Korea

• Email: dollop@thebetterlabs.kr

• Customer Support Hours: Monday – Friday, 10:00 AM – 5:00 PM (KST, Korea Standard Time)